Stable Craft Interiors Ltd Privacy Policy

​

Stable Craft Interiors Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation, use our services or otherwise interact with us.

​

We aim to handle personal information fairly, lawfully and transparently and only use it where we have a valid reason to do so.

​

1.Who we are

​

Stable Craft Interiors Ltd is a private limited company providing kitchens, fitted bedrooms, fitted furniture, media walls, home offices, joinery and related design, supply and installation services.

​

Company number: 17018479

Registered office:
C/O Towers + Gornall Ltd
River View
96 High Street
Garstang
Preston
Lancashire
PR3 1WZ

​

Website: stablecraftinteriors.com
Email: enquiries@stablecraftinteriors.com
Telephone: 07792 494692

​

For data protection purposes, Stable Craft Interiors Ltd is responsible for deciding how and why your personal information is processed.

If you have any questions about how we use your information, you can contact us using the details above.

​

 2.Information we collect

 

Depending on how you interact with us, we may collect and process the following information:

Information you provide to us

• Your name

• Telephone number

• Email address

• Postal or project address

• Information about your property

• Details of your kitchen, bedroom, furniture or joinery requirements

• Measurements, plans, drawings and design information

• Photographs or videos relating to your project

• Your budget and project requirements where you choose to provide them

• Information contained in correspondence with us

• Quotation, order and contract information

• Payment and invoicing information

• Information required to arrange deliveries, installations and appointments

• Any other information you voluntarily provide to us

​

Information collected when you use our website

​

When you visit our website, certain technical information may be collected automatically by our website provider or other services we use.

This may include:

• IP address

• Browser and device information

• Operating system

• Approximate location derived from technical information

• Date and time of visits

• Website pages visited

• Information about how you interact with the website

​

The exact information collected depends on the website functions, cookies and analytics services currently in use.

​

 4.Where we obtain personal information from

​

We normally collect personal information directly from you, for example when you:

• Contact us by telephone

• Email us

• Complete a contact or enquiry form

• Request a quotation

• Book a consultation

• Communicate with us through WhatsApp or social media

• Purchase products or services from us

• Provide information during a project

​

We may also receive information from other sources where this is necessary to provide our services, such as:

• A person acting on your behalf

• A contractor or professional involved in your project

• A supplier or delivery company

• A website or social media platform through which you contacted us

• Publicly available sources, where appropriate and lawful

​

Where we obtain personal information from another source, we will handle it in accordance with applicable data protection requirements.

​

 4. How we use your personal information

We may use your information to:

• Respond to enquiries

• Discuss your requirements

• Arrange consultations and site visits

• Prepare quotations and designs

• Provide our products and services

• Manage orders and installations

• Arrange deliveries

• Communicate with you about your project

• Process payments and invoices

• Maintain business and accounting records

• Deal with queries, complaints and disputes

• Meet legal, regulatory and accounting obligations

• Protect our business, property and systems

• Improve our services and website

• Understand how customers use our website

• Manage our customer relationships

• Carry out appropriate marketing and advertising activities where permitted by law

• Prevent or detect fraud, misuse or other unlawful activity

​

We will not use your personal information for a new purpose that is incompatible with the purpose for which it was originally collected unless we have a lawful basis to do so and, where required, provide appropriate information to you.

​

5. Our lawful bases for using your information

Data protection law requires us to have a lawful basis for processing personal information. The appropriate lawful basis depends on what we are doing with the information.

​

We may rely on the following lawful bases:

​

Contract

We may process your information where it is necessary to take steps at your request before entering into a contract, or where processing is necessary to perform a contract with you.

This may include preparing quotations, arranging a project, supplying products, carrying out installation work and managing payments.

​

Legal obligation

We may process information where necessary to comply with a legal obligation.

This may include accounting, taxation, financial and other legal requirements.

​

Legitimate interests

We may process information where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.

​

Our legitimate interests may include:

• Running and managing our business

• Responding to enquiries

• Managing customer relationships

• Maintaining appropriate business records

• Improving our services

• Protecting our business and systems

• Managing disputes and complaints

• Promoting our services where permitted by law

​

Where we rely on legitimate interests, we will consider whether the processing is necessary and whether your interests and fundamental rights require greater protection.

​

Consent

Where required, we may rely on your consent.

This may apply to certain forms of marketing or the use of non-essential cookies and similar technologies.

​

Where we rely on consent, you can withdraw it at any time.

​

6. Marketing

We may wish to keep customers and prospective customers informed about our services, completed projects, new products or other relevant information.

​

We will only carry out direct marketing in accordance with applicable data protection and electronic marketing laws.

​

You can ask us to stop using your information for direct marketing at any time.

​

If you receive a marketing message from us, you can opt out using the method provided in that message or by contacting us directly.

​

We will maintain appropriate records of marketing preferences and objections.

​

7. Sharing your information

​

We do not sell or rent your personal information.

​

We may share relevant information with trusted organisations where this is necessary to operate our business or provide our services.

​

Depending on the circumstances, these may include:

​

• Website hosting and website service providers

• Email and communication providers

• Accounting and bookkeeping providers

• Payment service providers

• Suppliers and manufacturers

• Delivery and logistics companies

• Contractors or other professionals involved in your project

• IT and software providers

• Cloud storage providers

• Analytics providers

• Advertising and social media platforms

• Professional advisers

• Insurers

• Banks and financial institutions

• Government bodies, regulators or law enforcement authorities where legally required

​

We only provide third parties with information that is reasonably necessary for the relevant purpose wherever possible.

​

Where another organisation processes personal information on our behalf, we take appropriate steps to ensure that the information is handled securely and in accordance with applicable data protection requirements.

​

8. Website, social media and advertising platforms

​

We use online services to communicate with customers and promote our business, which may include services provided by organisations such as Wix, Google, Meta, WhatsApp and other technology providers.

​

If you contact us through Facebook, Instagram or WhatsApp, the relevant platform may process your personal information in accordance with its own privacy policy and terms.

​

Where our website or advertising services use analytics, advertising pixels, cookies or similar technologies, the information collected and the way it is used will depend on the particular technology and our current website configuration.

​

We do not have control over how independent third-party platforms process information within their own systems. You should also review their privacy information where appropriate.

​

9. International transfers

​

Some of the organisations we use to operate our business may process personal information outside the United Kingdom.

​

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection requirements and that appropriate safeguards are in place where required.

​

10. How long we keep your information

​

We will only keep personal information for as long as reasonably necessary for the purposes for which it was collected, unless we are required or permitted by law to retain it for longer.

​

The length of time will depend on the type of information and why we hold it.

For example:

​

• Enquiries and potential customers: normally retained for as long as reasonably necessary to deal with the enquiry and for a reasonable period afterwards.

• Quotes, designs and project information: retained for as long as necessary to manage the enquiry, quotation or project and deal with any subsequent queries or disputes.

• Customer, contract, invoice and accounting records: retained for the periods required by applicable legal, tax and accounting requirements.

• Marketing preferences and objections: retained for as long as necessary to ensure we respect your marketing choices.

• Website and analytics information: retained according to the applicable service provider's retention settings and our own requirements.

​

When information is no longer required, we will securely delete it or anonymise it where appropriate.

​

11. Keeping your information secure

​

We take reasonable and appropriate technical and organisational measures to protect personal information against:

​

• Unauthorised access

• Accidental loss

• Destruction

• Misuse

• Alteration

• Unauthorised disclosure

​

These measures may include access controls, passwords, secure software and cloud services, device security and limiting access to information to those who need it.

​

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

​

12. Your data protection rights

​

Depending on the circumstances and the lawful basis we rely upon, you may have rights including:

• The right to be informed about how your information is used

• The right to access your personal information

• The right to have inaccurate information corrected

• The right to request deletion of your information

• The right to request restriction of processing

• The right to object to certain processing

• The right to data portability in certain circumstances

• The right to withdraw consent where we rely on consent

​

Your rights are not absolute and may depend on the circumstances and the lawful basis for processing.

You also have an absolute right to object to direct marketing.

​

If you object to direct marketing, we will stop using your information for that purpose.

​

13. How to exercise your rights

​

If you want to exercise any of your data protection rights, please contact us:

​

Email: enquiries@stablecraftinteriors.com
Telephone: 07792 494692

​

Please provide enough information for us to understand your request and, where reasonably necessary, verify your identity.

​

We will deal with requests in accordance with applicable data protection law.

​

14. Complaints

​

If you have concerns about how we have handled your personal information, we would encourage you to contact us first so that we can try to resolve the issue.

​

You also have the right to complain to the Information Commissioner's Office (ICO), which is the UK's independent supervisory authority for data protection.

​

Information about making a complaint is available on the ICO website.

​

15. Cookies and similar technologies

Our website may use cookies and similar technologies.

​

Some cookies are necessary for the website to operate correctly. Other cookies may be used for purposes such as analytics, performance, functionality or advertising.

​

Where consent is required for non-essential cookies or similar technologies, we will provide an appropriate mechanism for visitors to make or change their choices.

​

The cookies and technologies actually used on our website may change over time as we add, remove or update website features and services.

​

16. Photographs, designs and project information

​

We may receive photographs, measurements, plans, drawings and other information relating to your property as part of providing our services.

​

We will use this information where necessary to:

• Prepare designs

• Produce quotations

• Plan work

• Manufacture or order products

• Carry out installation

• Communicate with suppliers and contractors

• Manage the project

​

We will not use identifiable photographs of your property, completed work or other project information for public marketing purposes where doing so would reasonably identify you or your property without an appropriate basis for doing so.

​

Where we wish to use project photographs for marketing, we will consider the circumstances and obtain permission where appropriate.

​

17. Automated decision-making and profiling

​

We do not currently make decisions about customers using solely automated decision-making that produce legal or similarly significant effects.

​

If this changes, we will update this Privacy Policy and provide any information required by applicable data protection law.

​

18. Children's information

​

Our services are intended for adults, property owners, occupiers and other customers arranging home improvement work.

​

We do not knowingly seek to collect personal information from children through our website for marketing purposes.

​

If we become aware that we have collected personal information from a child where this was not appropriate, we will take reasonable steps to deal with the information appropriately.

​

19. Third-party websites

​

Our website and social media pages may contain links to websites operated by third parties.

​

We are not responsible for the privacy practices, content or security of third-party websites.

​

We recommend reviewing the privacy policy of any third-party website before providing personal information.

​

20. Changes to this Privacy Policy

​

We may update this Privacy Policy from time to time to reflect changes to our business, the services we use, our processing activities or applicable data protection requirements.

​

The latest version will always be published on our website.